Frequently Asked Questions

We understand that you may have queries about our products, policies, and more, and we're here to help. Here is a list of frequently with the information you need. Browse through the questions to find solutions to common concerns 👇

Question Related to Handmade Soap and other Products

What ingredients do you use in your handmade soaps?

We use a carefully selected blend of natural ingredients in our handmade soaps, which are sustainably sourced in the USA, including nourishing oils, botanical extracts, and essential oils. Each soap is thoughtfully crafted to provide a unique blend of benefits for your skin.

How long do your handmade soaps last? What is the shelf life of your products?

The longevity of our handmade soaps can vary depending on factors such as frequency of use and storage conditions. On average, our soaps can last anywhere from 3 to 4 weeks with proper care. To prolong their lifespan, keep them in a well-drained soap dish and allow them to dry between uses.

The shelf life for our products is 1 year.

Are your products cruelty-free?

Yes, our products are cruelty-free. We are deeply committed to the ethical treatment of animals, and we do not conduct any animal testing on our products or ingredients. We firmly believe in providing high-quality skincare products without causing harm to animals. Join us in our mission to promote beauty, wellness, and kindness without compromising on ethics.

Do you use any synthetic fragrances or dyes in your products?

Our Sandalwood and Patchouli Beard balm uses a synthetic fragrance. All others are with essential oils.

Are your products suitable for sensitive skin?

Yes, our products are suitable for sensitive skin. With carefully selected natural ingredients, our formulations are gentle and safe for all ages. We understand the importance of providing skincare solutions that nourish and protect delicate skin without causing irritation.

How do I use your products?

To ensure the best experience with our skincare products, we recommend following these simple steps:

  1. Apply a small amount of the product to a test spot on your skin twice daily for 48 hours.
  2. Choose a quarter-sized spot on your skin where the product won't be easily rubbed or washed away.
  3. Use the product in the normal amount and thickness you would use for regular application.
  4. If you don't experience any skin reaction, such as redness or itching, after 48 hours, you can continue using the product confidently.
  5. In the rare event of a skin reaction, gently wash off the product and apply a cool compress. If symptoms persist, we advise contacting your physician for further guidance.

How long beeswax wraps lasts?

The longevity of beeswax wraps can vary depending on how frequently they are used and how well they are cared for.

With proper use and maintenance, beeswax wraps can last for up to a year or even longer. It's important to note that as they are a natural and eco-friendly alternative to plastic wraps, their durability may gradually decrease over time.

To extend the lifespan of your beeswax wraps, make sure to wash them with mild soap and cool water, avoid exposing them to heat or direct sunlight, and store them properly in a cool, dry place. Regularly inspecting your wraps for signs of wear and refreshing the beeswax coating if necessary can also help prolong their use.

Question Related to Shipping and Orders

Do you offer international shipping?

We haven't set up shipping on our website for orders outside the USA, we're still here to serve you! If you're located outside the USA and interested in placing an order with us, contact us

Can I return or exchange a product?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can always contact us for any return questions at

Do you offer wholesale pricing for bulk orders?

We offer Wholesale pricing, visit wholesale and write us at for more information

How can I contact customer support if I have a question or concern?

For Customer Support you may reach us at or the chat button. We typically replies within 2-4 hours in working hours

We at Jenny Joys Soap committed to serve our customers with the best. If you have any questions that are not addressed in our FAQs, contact us directly, and we'll be happy to help!