Jenny Joys Soap
Product, Care & Order FAQs
Find practical answers about product ingredients, care, ordering, and delivery.
Find practical answers about reusable kitchen products, personal care products, orders, and care. For help choosing an option, contact us.
Ingredients and product care
What ingredients do you use in your handmade soaps?
Ingredients vary by product. Check the individual listing and product label for the oils, fragrance, and other ingredients used in that item. Compare our handmade soap.
How long do your handmade soaps last? What is the shelf life of your products?
How long a bar lasts depends on use and storage. Let soap dry on a draining dish between washes. Shelf life varies by product and batch; follow the label and contact us with questions about a specific item.
Are your products cruelty-free?
Contact us if you need documentation about animal testing or ingredient sourcing for a specific product. Standards and supplier information should be checked for the item you are considering.
Do you use any synthetic fragrances or dyes in your products?
Fragrance choices vary by item. Review the ingredient information on the listing and label, or ask us about a specific product.
Are your products suitable for sensitive skin?
Individual reactions vary. Review each product’s ingredient list, including pine resin, nuts, fragrance, and essential oils. We do not promise that a product suits every skin type or age. Discontinue use if irritation occurs; ask a qualified healthcare professional about medical skin concerns.
How do I use your products?
Follow the directions on the product label and listing. Review ingredients before use and avoid ingredients you know do not suit you. Stop using a personal care product if it causes irritation. See our guides for beeswax wrap care and beard balm use.
How long do beeswax wraps last?
The longevity of beeswax wraps can vary depending on how frequently they are used and how well they are cared for.
With proper use and maintenance, beeswax wraps can last for up to a year or even longer. It's important to note that as they are a natural and eco-friendly alternative to plastic wraps, their durability may gradually decrease over time.
To extend the lifespan of your beeswax wraps, make sure to wash them with mild soap and cool water, avoid exposing them to heat or direct sunlight, and store them properly in a cool, dry place. Regularly inspecting your wraps for signs of wear and refreshing the beeswax coating if necessary can also help prolong their use.
Orders, shipping, and wholesale
Do you offer international shipping?
We haven't set up shipping on our website for orders outside the USA, we're still here to serve you! If you're located outside the USA and interested in placing an order with us, contact us
Can I return or exchange a product?
Review our current return policy for eligibility, time limits, and instructions. Contact us before sending back a product.
Do you offer wholesale pricing for bulk orders?
We offer Wholesale pricing, visit wholesale and write us at contact@jennyjoyssoap.com for more information
How can I contact customer support if I have a question or concern?
Use our contact page or email contact@jennyjoyssoap.com for order and product questions.
We’re here to help
A little help along the way
Have a question about a product, an order, or your next project? Contact our team for information specific to your needs.